Location: Cape Town, Western Cape
Contract: Fixed-term (12 Months)
Programme: Youth Employment Service (YES)
ABOUT THE OPPORTUNITY
This is a powerful entry-level opportunity designed for young South Africans looking to step into the world of work. The YES Programme aims to bridge the gap between education and employment by giving youth valuable, real-world experience in a dynamic retail call centre environment.
Successful candidates will gain hands-on exposure to customer service, sales processes, and professional workplace skills while building a solid foundation for future career growth.
ABOUT THE ROLE
As a Contact Centre Agent, you will serve as the frontline voice of the brand. Your main responsibility will be to deliver outstanding customer service, handle queries efficiently, and help customers find the best solutions to their needs.
This role suits energetic, people-focused individuals who enjoy communication, problem-solving, and working in a fast-paced environment.
MINIMUM REQUIREMENTS
✔ Aged between 18 and 29 years
✔ Matric (Grade 12) preferred
✔ Available to work a 12-month fixed contract
✔ Must not have permanent employment exceeding 12 continuous months
✔ Must not be studying full-time during the employment period
✔ Must not have previously participated in the YES programme
✔ Reliable transport (where applicable)
KEY RESPONSIBILITIES
✨ Provide exceptional customer service and represent the brand professionally
✨ Identify customer needs and offer suitable solutions
✨ Meet and exceed sales and service targets
✨ Maintain strong product knowledge and stay updated with trends
✨ Build positive customer relationships
✨ Track personal performance against targets
SKILLS & ATTRIBUTES
✔ Strong communication and interpersonal skills
✔ Passion for working with people
✔ Target-driven mindset
✔ Ability to multitask and work under pressure
✔ Good organisational and planning skills
✔ High attention to detail
✔ Initiative and independence
✔ Adaptability to new technologies and systems
BEHAVIOURAL COMPETENCIES
Successful candidates will demonstrate:
• High energy and enthusiasm
• Strong teamwork and relationship-building skills
• Customer-focused thinking
• Sound decision-making ability
• Willingness to learn and grow professionally
How to Apply
To apply for the TFG Yes Opportunity Contact Centre Agent position in Cape Town, visit the official TFG Careers portal. The listing is posted on TFG’s Oracle-based recruitment platform, and you can apply directly through the online application form. You will need to create a profile, upload your CV, and complete the required fields on the application.
It is advisable to apply as soon as possible. YES Programme placements are filled on a rolling basis, and positions at large employers like TFG tend to attract a high volume of applicants. Make sure your CV is up to date and that it clearly highlights your educational background, any community or volunteer work, and any short courses or additional training you may have completed.
Apply here via the TFG Careers portal
EMPLOYMENT EQUITY
Preference will be given to candidates from designated groups in line with the Employment Equity Act.