Location: Jeffreys Bay, Eastern Cape
Company: Standard Bank
Position: Officer, Customer Liaison (Level 1)
Job Type: Full-time
Closing Date: Not specified – Apply ASAP!
Ref No.: 80403301A-0001 Apply Now via the Standard Bank Careers Portal
ABOUT THE COMPANY: STANDARD BANK
Standard Bank Group is Africa’s largest bank by assets, with a history that spans more than 160 years. Headquartered in Johannesburg, it is deeply rooted in the African continent and operates in 20 countries across sub-Saharan Africa. The bank serves millions of personal, business, commercial, and corporate customers through a range of products such as savings accounts, home loans, insurance, and investment solutions.
Its Personal and Private Banking segment is designed to help individuals manage their finances with ease, providing modern banking tools supported by experienced professionals. Standard Bank is committed to driving inclusive growth and shaping a better future for all South Africans through access to quality banking services, financial literacy, and customer empowerment.
Working at Standard Bank means joining a purpose-driven team that values integrity, customer focus, excellence, and innovation.
DUTIES AND RESPONSIBILITIES
Act as the first point of contact for all branch visitors
Understand and identify customer needs quickly and accurately
Allocate customers to the appropriate banking area or consultant
Capture and record customer details and queries for tracking
Maintain a professional and courteous demeanor at all times
Ensure seamless communication between customers and staff
Uphold banking protocols, data protection (POPIA), and compliance standards
Promote bank products and refer clients where applicable
REQUIREMENTS
Education:
- Minimum NQF Level 5 qualification (e.g. relevant certificate or diploma)
Experience:
- 1–2 years of experience in a banking environment
- Exposure to customer-facing roles and administrative processes
- Experience handling queries, complaints, or reception duties
KEY COMPETENCIES
🔹 Strong interpersonal skills and ability to interact with diverse clients
🔹 Excellent communication (written and verbal)
🔹 Attention to detail and time management
🔹 Knowledge of bank products, systems, and customer engagement protocols
🔹 Confidence in interpreting data and routing clients effectively