Location: Klerksdorp, North West, South Africa
Closing Date: 26 May 2025
Reference Number: RM-694
Job Level: Junior
Job Type: Permanent
Salary: Market-Related
About the Company – Rand Mutual Assurance (RMA)
Rand Mutual Assurance (RMA) has a proud heritage of over 130 years in the insurance and compensation space, originally established to administer workmen’s compensation for mining injuries in South Africa. Today, RMA is a leading provider of compensation for occupational injuries and diseases (COID) and other specialised insurance products.
RMA stands out for its customer-first approach, operational integrity, and commitment to service excellence. Its inclusive, transformative workplace fosters personal and professional growth, guided by principles of empathy, fairness, and innovation. With branches across South Africa, RMA continues to build a trusted reputation through human-centric service and robust claims management systems.
Key Responsibilities
Claims Administration
- Acknowledge new claims and determine injury severity and coverage.
- Clearly communicate claim requirements and processes to claimants and employers.
- Route claims appropriately to relevant departments.
- Follow up on outstanding documentation via email, SMS, and calls.
- Prepare, scan, and index medical, investigative, and invoice documents.
- Maintain structured filing on internal networks, avoiding duplication.
- Verify employer eligibility and document validity.
- Capture Temporary Total Disablement (TTD) data for payments.
Query Resolution
- Manage customer and stakeholder enquiries professionally.
- Resolve or escalate issues promptly.
- Assist the Contact Centre during overflow periods and system downtime.
Branch and Team Administration
- Plan office operations, address logistical needs, and maintain cleanliness.
- Record daily office activity and maintain electronic/manual client registers.
- Manage office supply orders and facilitate team meetings with agenda distribution.
Customer Service
- Respond to stakeholders via phone, email, and face-to-face.
- Ensure client information is accurate and up to date.
- Log and resolve walk-in queries professionally.
- Guide stakeholders in using RMA systems and procedures correctly.
Reporting
- Use standardized templates and systems to track and report on claims processing and administrative progress.
Minimum Requirements
- NQF Level 5 Higher Certificate or Advanced National Certificate in Business Administration or Commerce.
- 2–3 years of clerical, scanning, and indexing experience.
- Proficiency in data entry and typing.
- Intermediate skills in Microsoft Office Suite.
- Familiarity with claims processes, insurance, or medical aid administration.
- Knowledge of customer service principles, strong attention to detail, and deadline-driven work ethic.
- Additional insurance-related certifications will be advantageous.
What RMA Offers
- Competitive salary package and employment benefits.
- A supportive, professional work environment that promotes collaboration.
- Opportunities for personal development and career progression.
- A stable, purpose-driven organization with a 130-year legacy.
Application Deadline: 26 May 2025
Interested applicants should submit their applications before the closing date. Only shortlisted candidates will be contacted. If no response is received within 21 days, please consider the application unsuccessful.
Transformation Commitment
Rand Mutual Assurance is committed to employment equity and transformation. Preference may be given to candidates from under-represented designated groups, in line with the company’s Employment Equity Plan.