Location: Centurion, Gauteng
Closing Date: 30 May 2025
Employment Type: Permanent
Industry: E-Learning
Level: Entry Apply here
Purpose of the Role
This Contact Centre Agent role is not just about answering phones — it’s about being the bridge between learners and their academic journey. The successful candidate will become part of Optimi’s Client Engagement Team, where service excellence, attention to detail, and technological competence are critical to the learner experience.
The role is ideal for someone who thrives in a fast-paced, high-volume environment, enjoys problem-solving, and is passionate about improving access to education through efficient client support.
Key Duties and Responsibilities
Client Onboarding & Registration
- Guide learners through registration and activation processes
- Check all application forms for completeness and accuracy
Data Management & Confidentiality
- Ensure all learner data is updated, secure, and POPIA-compliant
- Liaise between internal departments to facilitate seamless onboarding
Support & Communication
- Handle calls, emails, and helpdesk tickets professionally
- Follow courtesy protocols and ensure every learner feels supported
- Verify client concerns and deliver accurate solutions in a timely manner
Collaboration & Reporting
- Work closely with various departments to close support gaps
- Identify and report any workflow or system inefficiencies
- Suggest improvements for systems and learner support platforms
Team Contribution & Escalation
- Assist colleagues with urgent or daily tasks as needed
- Escalate unresolved issues to management promptly
Minimum Requirements
Matric Certificate (Grade 12) (Essential)
Computer Studies at Matric Level (Advantageous)
Diploma in a Related Field (Preferred)
2–3 Years’ Experience in a client-facing, contact centre or admin role
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Experience working with CRM platforms
Fluent English (Written and Verbal); other South African languages a bonus
Ideal Candidate Attributes
- Tech-savvy and detail-oriented
- Confident communicator across platforms
- Calm under pressure with excellent time management
- Driven by service excellence and customer satisfaction
- Adaptable team player with a learner-centric mindset
Location and Application Info
This is a Centurion-based position
If you don’t hear from the recruitment team within 14 days, please consider your application unsuccessful