Location: Centurion, Gauteng, South Africa
Closing Date: 28 July 2025
Reference Number: MMH250721-3
Position Type: Permanent
Remote Work: Some of the time
Role Family: Client Services
Cluster: Momentum Corporate
Click application link here
About the Company – Momentum Metropolitan Holdings
Momentum Metropolitan Holdings (MMH) is a leading South African-based financial services group offering a wide range of insurance, investment, and health products. Through its trusted brands, including Metropolitan, Momentum, Multiply, Guardrisk, and Eris Property Group, the company serves individuals, businesses, and communities across South Africa and beyond.
The group is committed to helping clients grow their savings, protect what matters, and invest wisely for the future. Whether through a network of advisors or modern digital platforms, MMH combines innovation, client insight, and integrity to deliver impactful financial solutions. MMH’s corporate culture is deeply rooted in accountability, collaboration, diversity, and high performance, making it a sought-after employer in the financial services sector.
Key Responsibilities
Client Service & Support
- Respond promptly and professionally to telephonic and electronic queries from members and service providers.
- Confirm benefits and assist with service-related inquiries while ensuring first-call resolution.
- Provide accurate information regarding MMH products and services, ensuring compliance with current policies and service standards.
- Collaborate with team members to resolve escalated or complex queries efficiently.
- Monitor and respond to client feedback to improve satisfaction and maintain long-term relationships.
Administrative Processing
- Accurately capture client data into internal systems in line with Service Level Agreements (SLAs).
- Maintain digital and physical documentation to ensure ease of reference for team members.
- Complete all administrative, compliance, and reporting requirements within agreed timelines.
- Ensure data accuracy and integrity in every client interaction and back-office process.
Client Relationship Management
- Maintain constructive and cooperative relationships with internal and external stakeholders.
- Deliver on client service expectations and contractual service level commitments.
- Contribute to a client-focused culture through consistent professionalism and client empathy.
- Make proactive recommendations to enhance service delivery and fair client treatment.
Team Collaboration & Development
- Engage in ongoing knowledge-sharing and skill development with peers and leadership.
- Embrace change initiatives positively and adapt to evolving business processes.
- Take ownership of personal career growth by participating in learning, training, and coaching initiatives.
- Live the MMH values in all professional interactions with clients and colleagues.
Operational and Financial Efficiency
- Assist with identifying cost-saving opportunities and promoting operational efficiency.
- Ensure responsible use of company resources.
- Provide risk mitigation support by identifying and escalating potential issues in workflows and client servicing.
Minimum Requirements
- Matric / Grade 12 or an equivalent qualification (Essential).
- At least 2 years’ experience in a client servicing or administrative role in the insurance or financial services industry.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Employee Benefits experience is highly advantageous.
- Strong typing, data capturing, and administrative accuracy.
Desired Competencies
- Strong customer orientation and service ethic.
- High attention to detail and excellent communication skills (verbal and written).
- Effective time management and multitasking abilities.
- Accountability, reliability, and a team-oriented mindset.
- Positive attitude and strong interpersonal skills.
Why Join Momentum Corporate?
Working at Momentum Corporate offers exposure to a high-performance environment, opportunities for personal and career growth, and a culture that supports innovation, fairness, and excellence. Employees enjoy a supportive team structure, industry-leading tools, and the chance to make a difference in the financial journeys of thousands of clients.
Apply Before 28 July 2025
Interested candidates are encouraged to submit their applications by the closing date. Please verify the legitimacy of this listing on the official Momentum Metropolitan Careers Page. Only shortlisted candidates will be contacted. If no response is received within 21 days, please consider the application unsuccessful.
Employment Equity Commitment
Momentum Metropolitan is committed to transformation and employment equity. Applications from candidates in under-represented groups are welcomed and encouraged in accordance with the company’s Employment Equity goals.