Application Deadline: 28 February 2026
Job Location: Umhlanga, Durban, KwaZulu-Natal
Shift: Day shift
Employment Type: Full-time
Industry: Contact Centre & Customer Service
About Nutun
Nutun is a people-oriented business that provides outsourced contact centre solutions and specializes in customer lifecycle management. The company values its employees as the most important asset and creates a culture of empowerment and accountability. There is a strong emphasis on skills development, talent growth, and career advancement opportunities for all team members at Nutun. The highly engaged work environment reflects Nutun’s passion for creating an excellent workplace where teamwork drives success.
About This Customer Service Advisor Role at Nutun
The Customer Service Advisor position at Nutun involves managing international customer interactions, resolving queries efficiently, and maintaining high service quality standards. This role requires someone with excellent communication skills who can handle diverse customer needs while working in Nutun’s supportive and collaborative team environment in Umhlanga.
Primary Responsibilities
- Strive to achieve first call resolution on every customer interaction
- Maintain consistently high quality of service across all customer touchpoints
- Use active listening skills to fully understand customer needs and complaints before proposing solutions
- Remain calm and professional when handling challenging or upset customers
- Provide effective solutions that resolve customer issues satisfactorily
- Follow all Nutun company policies and procedures consistently
- Meet and exceed Key Performance Indicators (KPIs) set for the campaign
- Ensure exceptional customer service is delivered on every call
- Respond to customers efficiently while creating positive experiences
- Transfer or escalate calls to appropriate departments when necessary
- Utilize required software, reports, tools, and metrics effectively
- Participate actively in training programs to continuously improve skills and knowledge
- Apply problem-solving and creative thinking to customer challenges
- Manage time effectively to handle call volumes while maintaining service quality
Required Qualifications and Experience
Essential Requirements
- Matric certificate (Grade 12)
- Clear criminal record
- Clear credit record
- Must reside in Durban
- Available to work day shifts in Umhlanga
- Minimum 1 year of international call centre customer service experience
- Updated CV must be uploaded with application
Technical Requirements
- Proficiency with computers and basic computer skills
- Ability to learn and use contact centre software and systems
- Strong typing skills and attention to detail
Required Skills and Competencies
Communication Excellence
- Exceptional telephone manner and etiquette
- Excellent command of the English language (written and spoken)
- Strong reading comprehension in English
- Must meet English language assessment tests during screening
- Superior verbal and written communication abilities
- Active listening skills to understand customer needs accurately
Professional Capabilities
- Strong customer service orientation and skills
- Ability to resolve conflicts and diffuse tense situations
- Problem-solving abilities with creative thinking approach
- Excellent time management and organizational skills
- Attention to detail in all tasks
- Consistency in execution and performance
- Willingness to learn and adapt to new processes
Personal Attributes
- Calm demeanor under pressure
- Professional attitude in all customer interactions
- Team player who contributes to collective success
- Self-motivated with drive to meet targets
- Adaptable to changing campaign requirements
What Makes This Opportunity at Nutun Special
Nutun provides a dynamic international call centre environment where customer service professionals can thrive and develop their careers. The company offers comprehensive training programs, clear career progression pathways, and a supportive team culture. Working at Nutun means being part of a business that genuinely values its people and invests in their growth and success.
The Umhlanga location provides a modern, professional work environment with day shift opportunities that support work-life balance.
Application Requirements
Candidates must meet all of the following to be considered:
- Be a current resident of Durban
- Have an updated CV uploaded with the application
- Be available for day shift work in Umhlanga
- Pass English language assessment tests during screening
- Have verifiable international call centre experience
How to Apply:
Submit your application for this Nutun Customer Service Advisor position before 28 February 2026. Ensure your updated CV is uploaded and highlights your international call centre experience and customer service achievements.